Ascend Home Service - Privacy Policy
Effective Date: 1/1/2025
Information We Collect
We may collect the following types of information from you when you interact with us:
- Personal Information: Name, email address, phone number, home address, and any other details you voluntarily provide when booking a service or contacting us.
- Service Information: Details about the services you book with us, including your home’s location and the type of service requested.
- Technical Information: IP address, browser type, and device details, which are automatically collected to improve your user experience on our website.
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services
- To communicate with you about your appointments, service updates, and promotions
- To process payments and manage customer accounts
- To analyze and improve our website and marketing efforts
- To comply with legal obligations
How We Protect Your Information
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. This includes using secure servers, encrypted data transmission, and regular website security updates.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Sharing of Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist in delivering our services (e.g., payment processors, scheduling platforms).
- Legal Requirements: If required by law or in response to legal requests.
- Marketing: To deliver relevant ads and promotions through platforms like Nextdoor.
Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you
- Request that we delete your personal information (subject to legal obligations)
- Opt out of marketing communications at any time by contacting us at info@ascendhomeservice.com
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can adjust your browser settings to decline cookies, though this may affect your experience on our site.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Advertising on Nextdoor
When you engage with our ads on platforms like Nextdoor, your interactions may be subject to Nextdoor’s privacy policies. We encourage you to review their policies for more information on how they handle user data.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Ascend Home Service
Email: info@ascendhomeservice.com
Phone: (508) 470-5123
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new effective date.