Ascend Home Service - Privacy Policy
Effective Date: 9/21/2026
Information We Collect
We may collect the following types of information from you when you interact with us:
- Personal Information: Name, email address, phone number, home address, and any other details you voluntarily provide when booking a service or contacting us.
- Service Information: Details about the services you book with us, including your home’s location and the type of service requested.
- Technical Information: IP address, browser type, and device details, which are automatically collected to improve your user experience on our website.
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services
- To communicate with you about your appointments, service updates, and promotions
- To process payments and manage customer accounts
- To analyze and improve our website and marketing efforts
- To comply with legal obligations
How We Protect Your Information
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. This includes using secure servers, encrypted data transmission, and regular website security updates.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Sharing of Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist in delivering our services (e.g., payment processors, scheduling platforms).
- Legal Requirements: If required by law or in response to legal requests.
- Marketing: To deliver relevant ads and promotions through platforms like Nextdoor.
Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you
- Request that we delete your personal information (subject to legal obligations)
- Opt out of marketing communications at any time by contacting us at info@ascendhomeservice.com
Cookies and Tracking Technologies
Our website uses necessary cookies to operate properly. With your permission, we may also use analytics and advertising technologies to understand how visitors use our website and measure the effectiveness of our advertising. You can accept, decline, or manage non-essential cookies through our cookie preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Nextdoor Advertising
We use the Nextdoor Pixel to understand whether visits and inquiries may be connected to our Nextdoor advertising, measure campaign performance, and create advertising audiences. When permitted by your cookie choices, the pixel may collect information such as pages visited, browser and device information, IP address, timestamps, and identifiers associated with a Nextdoor ad click.
We do not intentionally send the contents of service-request forms or payment information through the Nextdoor Pixel. You can change your choices at any time through Cookie Preferences. For more information, review Nextdoor’s Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Ascend Home Service
Email: info@ascendhomeservice.com
Phone: (508) 470-5123
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new effective date.